Solvra

Objective

The client roster had grown faster than the agency's internal structure. Delivery depended on a small number of senior people, almost nothing was documented, and leadership had no reliable way to see which projects were profitable and which weren't.

Approach

  • Mapped the existing delivery workflow from intake to handover to identify bottlenecks
  • Redesigned the org structure around clear pods and ownership
  • Documented SOPs for onboarding, delivery, and client reporting
  • Built a KPI dashboard covering utilization, delivery time, and margin

Outcome

Within two quarters, execution time was down 30% and annualized revenue had grown by Rs 7.2 cr. Leadership could check project health directly, without requesting updates.

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